Zero Tolerance Policy

Morison Insurance’s Zero Tolerance Statement on Abusive Behaviour

Morison Insurance Brokers makes customer service our top priority. In our interactions with clients, insurers, companies, co-workers and the public, we strive to ensure that everyone is treated with fairness and respect.

We are also committed to supporting a culture of respect and well-being for our employees by ensuring they have a safe and respectful working environment. To foster this, Morison Insurance has zero tolerance for abusive behaviour towards our staff.

Abusive behaviour can be in any form (in writing, on the phone, in-person, etc.) and may include:

• Personal attacks or rude and disparaging remarks regarding Morison Insurance employees;
• Use of obscenities, profanities, degrading comments, insults, vulgar or sexist language, humiliating remarks or racial/religious slurs;
• Yelling;
• Bullying behaviour;
• Intimidation of any kind, as well as threats or acts of violence; and
• Persistent repetitive communications making unrealistic demands.

Abusive behaviour constitutes grounds for Morison Insurance to modify how it interacts with the individual. Where necessary and in ongoing circumstances Morison may choose to discontinue communications outright.